Being Really Strategic: Integrating Talent and Business Performance

May 21, 2009

Keeping a focus on the most strategic performance measures permitted North Shore LIJ to continue significant improvement trends. “Likelihood to recommend” ratings from hospitalized patients increased to nearly 86%. Quality (as measured for example by various infection rate indices) were reduced 23-70%. Everyone is “dialed in” to one of the three top dashboard metrics; this was evidenced by a statement from an individual who cleaned floors when he described his job as “preventing infection.”

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