How Smart Retailers Leverage Talent for Profitability September 23, 2009 |
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Talent of all generations engage with Dell customers. Calling Dell puts a customer in contact with cross-functional teams, who operate as a “virtual store,” and are empowered to provide service as they sell a product. Eric Paul at Dell said these are the highest-rated teams in the Consumer Product Division’s sales force. 9 of 12
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