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Maintaining Brand in a Recession: How Your Talent Distinguishes the Customers' Experience February 24, 2009 |
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EMS creatively rose to the challenge of helping their talent remember what was expected. They incorporated humor even into serious messages about performance management. People are given a guidebook that is short and sweet… there are no more “warnings”– instead people get a clue, a chat and a last chance. 11 of 12
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