Who’s a good candidate for Teletech’s virtual environment?
- Integrity – Propensity to properly adhere to rules, procedure, and moral codes.
- Dependability – Ability to comply with agreed upon actions, deadlines, and outcomes.
- Agreeableness – Ability to be polite and accommodating in social situations.
- Achievement Oriented – Tendency to be intrinsically motivated to succeed by setting challenging goals and working hard to meet those goals through the belief that individual effort will impact outcome.
- Resilience – Ability to maintain one’s composure and drive during periods of uncertainty, frustration, or difficulty.
- Self-Motivation – Ability to maintain one’s discipline to complete certain tasks or adopt a particular pattern of behavior, even though one would rather be engaging in other tasks or activities.
- Attitude towards working at home – Propensity to display negative attitudes towards the typical workplace and positive attitudes towards features of working from home.
- Intention to Stay/Propensity to Leave – Overt and inadvertent display of intention to work for this organization and displayed behavior of retention in the past.
- Adaptability – The ability to shift focus, style, or behavior to meet demands of the environment, an event, or a new situation.
- Passion towards Customer Service - The tendency to accurately understand the needs of others and be motivated to solve that need.
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